Tune in to hear Coach Brian share an awesome resource to help you master the art of negotiation when it comes to your child care business.
Over the course of running your child care business, you will find yourself in situations where you may require some skill at negotiating.
Circumstances will present themselves, not only in business but in life, that will require a little give and take in order to arrive at an outcome that works for all parties involved.
It is always best when two parties can reach an agreement that feels like a win for everyone.
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Here are a few scenarios that may require a little skill when it comes to coming to an agreement:
A lease with a landlord
The purchase of a building
Reach an agreement with a staff member on a sticky situation
Compromise with a parent/client
A pay rate or salary offer
A leave of absence or the timing of a vacation
The terms of separation
A more flexible work schedule
Roles and workload within a project team
A project deadline
Troubleshooting interpersonal conflicts
A legal settlement with an opposing attorney
Service or supply agreements with vendors
And more….
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Negotiation, simply defined, is a process where two or more parties with different needs and goals discuss an issue to find a mutually acceptable solution.
Good negotiations contribute significantly to business success, as they will help you create better relationships with partners that are important to you, deliver lasting solutions, and avoid future problems and conflicts.
Negotiating requires give and take. You should aim to create a courteous and constructive interaction that is a win-win for both parties. Ideally, a successful negotiation is where you can make concessions that mean little to you, while giving something to the other party that means a lot to them. Your approach should foster goodwill, regardless of the differences in party interests.
A good negotiation leaves each party satisfied and ready to do business with each other again.
I have not found a better resource on the art of negotiation than the book Never Split the Difference: Negotiating As If Your Life Depended On It, by Chris Voss and Tahl Raz.
This book, written by a former hostage negotiator for the FBI, will give you several useful and actionable techniques you can use to negotiate some of the most common issues in your child care business. Remember, negotiating is one of the keys to making larger profits.
Amazon Book Description
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations―whether in the boardroom or at home.
** A Wall Street Journal Bestseller **
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator.
Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles―counterintuitive tactics and strategies―you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
Advance Praise for Never Split The Difference
Excerpts below copied from the Amazon listing. Click here for more.
“This book blew my mind. It’s a riveting read, full of instantly actionable advice—not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.”
“Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator—someone who couldn’t take no for an answer—which makes it fascinating reading. But it’s also eminently practical. In these pages, you will find the techniques for getting the deal you want.”
“Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.”
“Your business—basically your entire life—comes down to your performance in crucial conversations, and these tools will give you the edge you need. . . .It’s required reading for my employees because I use the lessons in this book every single day, and I want them to, too.”